Designing Polygon Health’s AI-powered marketplace
Allowing rare disease patients to match with clinical trials and access their health insights,
all in one place.
all in one place.
25%
increase in user downloads
and sign-ups
and sign-ups
80%
of users submitted marketplace
requests after launch
requests after launch
Project Info
Internship
8 weeks
8 weeks
My Role
Sole UX Designer and UX Researcher
working with CEO, engineer and PM
working with CEO, engineer and PM
Polygon Health is an AI-powered tool that allows rare disease patients to access their health records and insights, all in one place.
Designing a marketplace that connects patients to health insights and clinical trials.
Goals
Competitive Analysis
- Provide users an easy and valuable way to find insights on their critical conditions and match them with clinical trials
- Make health data tools more approachable and trustworthy
- Utlimately, grow product user base
The Final Solution
Navigating the constraints of a startup
Polygon Health is small, and operates within an emerging market that doesn’t have clear
bounds yet.
Some constraints approaching the project were:
bounds yet.
Some constraints approaching the project were:
- User base of patients with rare conditions
- Rough product state (MVP)
- Tickets will be manually reviewed to start off
- Data privacy and user trust
- User accessibility (health and tech literacy)
- No user research pipeline
Analyzing and building out the Marketplace feature
A diagram of how the marketplace feature works within the app.
Designing and developing the form feature
After defining the key components of this experience, I explored multiple approaches to help users seamlessly get matched to a clinical trial.
Final solution to successfully match patients with trials and data
The Carousel Concept was our winning concept,
due to the contextual information and
smoother usability.
due to the contextual information and
smoother usability.
Measuring success: 3 major changes
After launch, I took the initiative to design and conduct my own observation and A/B testing on our target user group to see if my solutions were effective.
Testing revealed several changes to make.
Testing revealed several changes to make.
Feature is released to the public
How did users respond?
North Star Ideas
Exploring future directions for the product with a focus on enhanced form submissions and expanded use cases to improve precision, insights, and collaboration.
Moving Forward
I'm super grateful that I was able to work on a real life project to develop real products for people in need, people with critical conditions.
The hectic startup environment taught me how take ownership of my role, to take initiative. I designed and conducted my own user testing. I kept in dialogue with potential users. I made the case to push product agendas.
I learned so much.
Huge thanks to Weilin and the rest of the team at Polygon Health for the awesome experience and mentorship!
The hectic startup environment taught me how take ownership of my role, to take initiative. I designed and conducted my own user testing. I kept in dialogue with potential users. I made the case to push product agendas.
I learned so much.
Huge thanks to Weilin and the rest of the team at Polygon Health for the awesome experience and mentorship!