Redesigning the HR Assessment Creation Workflow
Developing a workflow with 65% more time-efficient and less error-prone assembly of hiring assessments on the content team's side.
Project
Jan 2024 - Mar 2024
Internship
Internship
Role
Independent Product Design Intern, collaborating with UX Designer and Eng Team
HiringBranch offers skills-based hiring solutions to assess candidates' job-readiness for companies all over the world.
I was hired to redesign HR assessments because...
Creating hiring assessments was challenging.
Each assessment required setting up recurring activities from scratch, and the process involved three platforms with constant cross-referencing to a Google Sheets master tracker.
Each assessment required setting up recurring activities from scratch, and the process involved three platforms with constant cross-referencing to a Google Sheets master tracker.
The biggest challenge this time around was scope creep...
The scope and the focus of the project changed multiple times throughout the course of
the internship.
Despite the scope creep, I collaborated with leadership and steered the project towards just two most essential solutions.
Feel free to fast-forward to any section:
the internship.
Despite the scope creep, I collaborated with leadership and steered the project towards just two most essential solutions.
Feel free to fast-forward to any section:
PART I: Changing the Assessment Creation Game
"I have to reference back and forth between Sheets and the platform..."
- Content Team Leader
“...hundreds of new activities are prone to being mismanaged...”
- Content Team Member
Moving from content creation to content assembly
I developed a concept that redefined assessment creation into assessment assembly.
Testing revealed a couple new opportunities...
I took the initiative to test and validate my prototypes with the internal team managers to see if the solution was effective.
Navigating the next steps
The completion of the first feature brought with it many disagreements about the direction of the second.
By leveraging user research, I guided the project toward enhancing the "database" of the side modal table—addressing a clear need for a content management system.
By leveraging user research, I guided the project toward enhancing the "database" of the side modal table—addressing a clear need for a content management system.
PART II: Developing a CMS from the Ground-Up
“...we don’t have a single source of truth, or a place to manage all the assessments and activities in one go...”
- Content Team Member
Spearheading the new direction with a sprint...
I would be developing a proof of concept into a complex CMS.
“How might we make viewing and searching for activities quick and easy for the content team so that they have a single source of truth during activity management?”
Using this HMW I started some very messy ideation that would hopefully convince leadership that this would be the right direction...
“How might we make viewing and searching for activities quick and easy for the content team so that they have a single source of truth during activity management?”
Using this HMW I started some very messy ideation that would hopefully convince leadership that this would be the right direction...
After many failed iterations and testing...
I developed a CMS that could save view states and allow versioning for more conducive workflows and easier activity tracking.
A solution that clicked.
After weeks of exploration and ideation, I arrived at a solution that resonated with the team. Seeing their enthusiasm and buy-in was a rewarding moment—my initiative had delivered results.
“I just plug in the activity. I could really see this work even better in the future, when it gets more complex and scaled...”
- Content Team Member
And then some final touches for hand-over and release...
With the validation meeting wrapped up, the final steps were to prepare the solution for release—ensuring WCAG accessibility compliance, and completing greenlining and redlining for a smooth hand-off.
Clickable prototype
Please feel free to explore my work below.
Reflection
I’m proud of what I accomplished in such a
short time.
A huge thank you to Natalie and the UX Committee for their support and guidance.
Despite changes in scope and direction, I saw these as opportunities to grow—defining my own work plans and project scope as the internship evolved. It was an invaluable learning experience, with measurable impact: an average of 65% faster time-to-assembly and a significant reduction in errors.
short time.
A huge thank you to Natalie and the UX Committee for their support and guidance.
Despite changes in scope and direction, I saw these as opportunities to grow—defining my own work plans and project scope as the internship evolved. It was an invaluable learning experience, with measurable impact: an average of 65% faster time-to-assembly and a significant reduction in errors.
PART III: North Star Ideas
And of course, some fun ideas that didn’t make it through the pipeline, as inspiration for future, longer-term projects.
